THE POWER OF ACTIVE LISTENING – IN HEALTHCARE COMMS.

Why being heard starts with who’s listening 

In healthcare communications, so much hinges on understanding, not just the science, but the people behind it. 

At Verve, we believe great work doesn’t start with talking. It starts with listening.

We don’t just hear you. We get you. 

Active listening is at the core of how we work, with clients, with patients, with each other. We don’t rush to pitch ideas or push solutions. We take the time to really understand your needs, your audience, and your challenges. 

Because in our experience, the best ideas come after the best conversations. 

What does active listening look like at Verve? 

• We read between the lines – Clients don’t always arrive with a fully formed brief and that’s okay. We ask the right questions, spot the patterns, and clarify what matters most. 

• We catch the nuance – Whether it’s regulatory detail or emotional tone, we listen for what’s said and what’s not. Because in healthcare, nuance isn’t optional.

• We turn insight into action – Listening is just the beginning. What sets us apart is how we use what we’ve heard to shape meaningful, strategic, and creative work. 

• We build trust through curiosity – Our approach is collaborative. We reflect, probe, and paraphrase, not to tick a box, but to make sure we’re aligned every step of the way. 

Why it matters 

Listening might sound simple. But in our industry where communication is complex and high-stakes, it’s a skill that makes all the difference. 

When clients feel truly heard, we co-create better, faster, and with fewer missteps.
When patients feel heard, they engage more deeply.
When teams feel heard, they bring their best. 

Listening is part of our creative process 

From discovery sessions to creative reviews, we bring active listening into every stage of a project. It helps us decode the vague (“Make it fresh”), dig into the strategic (“Why now?”), and challenge constructively when needed. 

Because when we understand the “why” behind the ask, we can deliver work that’s not just good… it’s right. 

Looking for a partner who really gets you? 
We’re listening. [Talk to Verve] 

Enjoy the read? Well, we thought we’d introduce you to who’s behind it all.  

Verve is a health communications agency with the belief that great scientific communication doesn’t just inform – it connects, inspires, and drives action. Science is more than just clinical data and research papers; it’s also about the people it impacts and the ideas that shape the world around us. 

Our philosophy at Verve, Science, humanised, brings together the precision of science and the power of human connection. We blend data with empathy, translating complexity into communication that resonates. Whether we’re creating compelling healthcare narratives, simplifying scientific breakthroughs, or engaging audiences with thoughtful storytelling, our mission is the same: to bridge the gap between knowledge and understanding. 

Because when science is understood, it becomes more than knowledge, it becomes meaningful. We don’t just convey facts; we create experiences that make science accessible, relevant, and engaging. Our approach ensures that every story is rooted in accuracy but delivered with emotion, inspiring people to take action. 

In a world where science is more important than ever, clear and impactful communication is key. Let’s make science something individuals don’t just read about-but truly connect with. 

Thanks for reading! Stay curious, stay connected – We give you Verve.